RENTWHERE LOGISTICS :Call Centre, RLS Contact Centre: Key Features, Telemarketing, Keeping Track of Your Most Valuable Assets

4 RLS Modules

4 Home :: RLS Modules

1	Call Centre
2	Telemarketing
3	Rental and Services
4	Fleet Management
5	Forecast Optimization Solutions
6	Route Automatization
7	Supply Chain Solutions
8	Invoicing and Stock Level
9	RLS Direct Debit Solutions
10	Enterprise Analytic Solution
11	Client Intelligence
12	Hand Held Solutions
13	RLS Map Plan
14	RLS Telephony

4 Call Centre

Keeping Track of Your Most Valuable Assets, Your Clients, Your Coolers & Your Profits!

It is an accepted fact that Customer Relationship Management software (CRM) can reduce your service costs and optimizes sales and marketing budgets by organizing your business around your customers. RLS Contact Centre is an Award Winning CRM Solution with a proven track record bringing added value to Office Services Suppliers on 3 continents. It is an inexpensive Multi-Depot, Multi-Lingual and Multi-Currency application which could optimise the productivity of your employees while avoiding the significant expense of adapting generic software to match your business’s specific requirements. Based on experience, your business could amortise the initial investment in RLS in just 3 months given the gains in productivity generated by our innovative solutions.

Through the total integration of Sales, Marketing, Service and Support software, RLS Contact Centre could enable your company to strengthen its most important asset, Your Relationship with Your Customers!

RLS Contact Centre: Key Features

	Assures the transfer of up-to-the-minute performance information throughout the Contact Centre thus enabling your employees to make timely and informed decisions under constantly changing conditions.
	Fast and Easy Contract Entry in a Windows environment allowing new users to be trained quickly and easily.
	Intuitive application that minimizes user technical skill requirements and extends benefits to all other organizational groups of your business.
	Automates numerous operational and time consuming administrative tasks thus freeing up valuable time for your operators to concentrate on other key functions and deliver outstanding Service Levels to Your Customers.
	Optimizes your Call Center Operator Productivity in a multi-skilled environment by allowing Managers and Operators to regularly review schedules and performance statistics.
	Real time visibility throughout your entire operation improves daily decision-making and control.
	Single integrated tool for forecasting, scheduling and managing all contacts, regardless of source.
	Easy to Use Agenda generates schedules which are followed strictly by tracking operator adherence, based on rules which you define.
	Reduces (if not eliminates entirely) any operator After-Call Work.
	No further need for conventional telephones given RLS’s on-screen Soft Phone and Headset.
	Cradle to Grave tracking and Reporting
	Outbound Campaign Management
	Enables the integration of data from multiple sources into a single customer screen
	Allows managers to monitor and track compliance with schedules in real time. The Performance Management feature enables the alignment of performance goals across all divisions of your business, using alarmed pop up notifiers, tasks and dashboards.
	Unlocks Valuable Information Resources at the touch of a button.
	Complete Client Interaction Archive (logging inbound and outbound calls, e-mails, letters, invoices, delivery notes and all other documents in 1 source)

4 Telemarketing

RLS's extensive Telemarketing module is a comprehensive feature rich application which helps you increase your sales and marketing efforts by giving all employees from whatever division of your company simultaneous access to continuously up-dated online information. All your personnel can now make smarter decisions faster, based on accurate information about every contact. Now your entire team has a precise overview of your client data base at their finger-tips rendering them more efficient and your customer service reatly improved.

Now your entire organization can have always on access to the complete and accurate information they need to interact in a profitable way with your clients and potential clients !

Sending a proposal to your prospects has never been so easy. All documentation you send from within the system is kept in a history file so that you can recall it later. Now you can send a personalised Fax, E-Mail, Letter or SMS to any or all of your prospects. You can filter a mail shot according to preset criteria such as city, zip code, business sector etc...

In addition RLS Telemarketing Solutions allows you to upload client and prospective client databases to your MSF Excel files. The application contains fully integrated contact management files for each telemarketing user. Additional features include

<	Entity status management with capacity to modify customer/prospect history
<	Ability to enter new data in the contract reservations application immediately following a customer's order
	confirmation
<	Ability to automate routine tasks thereby rendering your work environment simpler and more efficient.


	“Never before was it possible for our entire work force to collaborate with clients, colleagues and business partners with such ease. We are now a truly world class competitor with state of the art plant technology, information technology and distribution technology.”
	Kim HINDSGAUL, Managing Director of Cool Chili International Group.